In the run up to the Digital Housing Conference 2018, we will be sharing some insight about the digital housing landscape and refreshing what we have already learned from previous events.
This insight is from IPFX, a previous digital housing event sponsor, and was gathered for last year’s Digital Housing conference with a view to showcase the work they do and how their support and services can help improve your company’s digital development.
Q1) Please could you give a brief overview of IPFX?
Since 1995, IPFX has developed and distributed advanced CTI Telephony Integration solutions – optimising and simplifying the way businesses communicate, collaborate, gain insight and manage their information.
IPFX invented PRESENCE – the cornerstone feature of Unified Communications and now the global standard, and the first to integrate Unified Communications into Microsoft Outlook and Lotus Notes. IPFX continues to lead the field with world-class products and innovation, constantly ahead of our time.
IPFX software is widely recognised for being sophisticated, reliable, feature-rich and user-friendly. Our development team continues to enhance the product suite with superior features – giving clients the ability to quickly and dramatically improve business productivity and manage communication more effectively, regardless of where you are working.
IPFX customers range from small to medium sized businesses, to some of the world’s largest enterprises and governments. Product flexibility and modularity enables systems to be tailored to suit any size business.
With offices in the United Kingdom, Australia and New Zealand, over 1500 customers with 300,000 end users currently enjoy products from our company.
Q2) What attracted you to the event?
Being a part of the Future of Digital Housing Conference gives us the opportunity to demonstrate the clear return on investment possible for organisations who are considering replacing older legacy telephone systems, enhancing existing Cisco based platforms or integrating a Contact Centre to Microsoft Software. Invariably, this ROI can often be shown through productivity and customer service gains alone.
Due to the single physical or virtual server platform providing the full unified suite of communications from Presence, Mobility, Contact Centre, Collaboration, Call Recording and integration with 3rd party systems, the IPFX solution is both easy to use and commercially attractive.
Q3) How can IPFX help support those looking to digitalise their services?
Many of the country’s leading Housing Associations are using IPFX software for their day to day communications, driving both world class service in a multimedia contact centre environment and enhancing the productivity of all their staff through communications integrated into their most commonly used desktop applications.
One of the key benefits enjoyed by many of our customers is that the software is being continuously developed to keep pace with changes in technology, often leading the way in this fast moving industry. IPFX never ‘End of Life’ anything, our software is a development of the previous version, offering the ability to upgrade to the latest developments with minimum outlay, ensuring our customers can easily and efficiently stay ahead.
If you would like to attend The Future of Digital Housing Conference and Exhibition ‘Transforming housing services through technology’ please book here.
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