Hello, my name is David McNally. I’m Head of Experience of Care with NHS England. Our Team’s role is to support the NHS to improve people’s experience of care and we believe that should be done as an integral part of any quality improvement or clinical transformation work and should be undertaken through coproduction with patients, users, carers and staff.
In the course of our work we engage with a lot of NHS provider Trusts and what follows amalgamates some of the things we hear and highlights some of Trust’s common challenges. Does this sound familiar? Do get in touch if you’d like to share your experience firstname.lastname@example.org
An imaginary conversation that could have taken place on a visit to an NHS Trust near youRead more…..
In December 2017 I began my Clinical Fellowship, with a focus on evidencing the “state of the nation” of leadership for the allied health professions (AHPs), and its relationship to quality and productivity. Colleagues at Kingston University Enterprise Limited undertook a fabulous evaluation1 to provide the answers.
We found that AHP leadership was hugely variable and highly complex – 41 different job titles from 43 job descriptions for the “go-to” AHP lead! Little wonder that it was confusing, that AHP leaders were difficult to find and often missing at the decision-making table.
So what? We found that AHPs in trusts investing in senior leadership were more engaged with improvement work and sharing AHP innovations that impact positively on the quality of patient care.Read more…..
‘Why do you care about student mental health though, aren’t you just in it for the money?’
I’ve heard many variations on this question over the last year, and I’m sure I’m not the only one.
It reflects the surprise that many people feel when they hear that I, and others like me in the private student accommodation sector, dedicate significant time and resource to student mental health and well-being.
Poor mental health and distress is much more likely to manifest itself in the home of the student than on campus. Whether it’s homesickness, a panic attack, or a more life-threatening problem such as an eating disorder, it will often be our teams that spot it first.Read more…..
Research highlights that around half of students going to university see themselves as customers. The “student-client” has arisen from the higher price of education, and led to a growing scrutiny of the quality of facilities on campuses. Universities have responded by increased investment in many aspects of campus life, with directors of estates using design to attract students in an increasingly international marketplace.
But have student residences kept pace with shifting expectations and requirements?
A typology that often conjures up images of tired halls of residences, student living is surely a fundamental way of boosting the student experience, shaping mental wellbeing and breaking down the perceived barriers of going to university. Where students live, in my view, holds the key to making the whole university experience more inclusive. Read more…..
When the topic of academies makes the news headlines it always seems to be for the wrong reason.
At the time of writing, education headlines have been dominated by controversies related to ‘related party’ transactions, terminated funding agreements and allegations of false claims for building and maintenance grants.
Perhaps more significant, has been the current BBC2 documentary series ‘School’, which follows the struggle of a small multi-academy trust in South Gloucestershire to keep its schools afloat in the face of decreasing budgets, falling rolls and challenging Ofsted inspections.
It’s a bleak watch at times, but the overwhelming picture is of a group of professionals operating from a strong moral purpose in the interests of young people and families against what at times seem to be insuperable odds. Read more…..
In a column in the Mail on Sunday, he said: “In short, our hospitals are getting ripped off left, right and centre. And with £18 in every £100 you pay in tax being spent on the NHS, that means you’re getting ripped off.”
Buying more diligently and implementing cost-saving practices is a must if our NHS is to survive a time of great uncertainty. With this in mind, the NHS also has approximately 1.5 million employees that need to be informed and inspired ready to implement the next innovations that will change NHS procurement forever. Read more…..
My brief is this:
The world of facilities management is dynamic and evolving. We are seeing rapid progress in technology, social aspirations, and our work environments.
The need for FM professionals to innovate, adapt and deliver value has never been greater, as more and more organisations are recognising the importance of the built environment to their core business. Read more…..
As an organisational Director, Isle of Man law dictates that you must be able to exercise a certain standard of care in financial matters – regardless of whether you are holding a finance-specific role within the company or not.
The risk of personal liability
As seen recently with the Patisserie Valerie fraud case, the group’s multi-millionaire chairman, Luke Johnson, was forced to use £20m of his own money to keep Patisserie Holdings in business, after finding that it was nearly £10m in debt instead of having £28m in the bank, as it had last reported.
The Directors have said they were unaware until 10 October that Patisserie Holdings’ main trading subsidiary, Stonebeach, faced a winding-up petition from HMRC over a £1m unpaid tax bill. Read more…..
Peter Smith is the expert in procurement who will be chairing our NHS Procurement conference in December. The objective of this conference is to help solidify NHS procurement processes, understand the Future Operating Model (FOM), harness NHS buying power more effectively and create savings for our health service.
Ahead of our conference, he has put together this handy guide as to what makes a presentation to a procurement audience valuable, insightful and, above all, useful.
You can find his full list of presentation “Dos and Don’ts” below!