It is a truism that companies that have lasted 100 years tend to be those built on a foundation of ethical principles. Thomas Cook is one of those.
But recently it has declined and is in trouble over its handling of the case of two children dying on one of the holidays it arranged.
Why is this?
Some believe it is because of the reign of lawyers – the company had become so entrapped in legalistic thinking that it had lost its ‘humaneness‘. In this post, I try to look under the surface of this, and find a lot more.