Posts about: ecommerce website build

Digital Marketing Help for Small Businesses

31 March 2016

Do you own a small business and struggle with your digital marketing?

I can sympathise, empathise and advise. Help is available for most small businesses.

Repairs by post team

Me, Hannah and my husband Jonathan

Our small business RepairsByPost has gone from a traditional bricks and mortar business to an online business within the last year. It was the scariest thing we have ever done. ‘Our’ is myself and by husband, and that alone has its own tribulations. (You can read more on my blog post about working with my husband).


Why does a Manchester Wine Merchant need SEO and SMM?

17 March 2011

As the co-owner of Smithfield Wine, a local wine merchant based in Manchester, I have had to deal with web developers and so called “SEO experts” to ensure that is returned in the Search Engine Results Pages (SERPs) and that the online business grows. As we specialise in niche wine markets such as:

this should be possible. – SEO case study

Our web developer offered us 6 months of free SEO if we would go with them. Sounded like a good idea so we did.

Before we launched the reworked web site had a page rank of 5 and we were on the first page of Google for the majority of our products and all of our niche categories. We now have a page rank of 3 and the restaurants and bars that we supply are ranking higher than us for our products merely by including their wine lists on their websites!

As our 6 months of free SEO was up our developer asked us to consider taking up an annual contract and offered this proposal:

Basic SEO Package Standard SEO Package Advanced SEO Package
– Basic Website Optimisation – Full Website Optimisation – Full Website Optimisation
– Monthly Reporting – Monthly Reporting – Monthly Reporting
– Free directory submission – Free directory submission
– Free social bookmarking – Free social bookmarking
– Continual SEO consultancy – Continual SEO consultancy
– Paid links
– Article Submissions
£200.00 per month £400.00 per month £1,000.00 per month

This really got our interest! I started to look at what we had got in terms of SEO over the last 6 months:

  • The online wine gift shop category did not have a page title
  • None of our 16 categories had any content
  • A number of pages had the same page title and description
  • There were over 700 Google crawl errors generated by the “bespoke” software

I decide that we needed help. I googled “manchester seo courses” and after sifting through much dross found the Salford University Business School course on Search and Social Media Marketing (SSMM).

After attending the taster evening in January we decided that this course was an essential part of our future development as online marketeers.

Having completed the four day introduction course I know that, after completing the Professional course, if we are not capable of handling our own SEO and SMM we will be more than adequately equipped to find expert SEO companies, which we know are out there and specify what we need and be able to monitor the results of our investment.

My “SEO foundation” results:

Having completed the first four evenings of the SEO Foundation course, which looked at keyword research, basic on site optimisation and off page optimisation, here are some of the observations in relation to the website:

Writing of clearly focused title pages

For example, “Vegan Wines” being the primary keyword on the Vegan Wines page, the title for this page should clearly show the reader and the search engine the content of the page. The reader will be better placed to make a decision when seeing the page title in the SERPS and the search engine will be better able to index the page in its index.

At the moment the Vegan Wines page has the title “Vegan Wine | Smithfield Wine Merchants UK | Buy Vegan Wine Online”. However, the content on the page lists Vegan Wines from around the world etc.

Using the SEOBook toolbar we can see here the Title and the Description tag of the page:

Title and description tag

Importance of keyword research

Having done some keyword research we can see what it is that the buyers are searching for; using a tool such as Google Keyword Suggestion Tool, we can see that the term “Vegan Wines” – plural of  “Vegan Wine” seems to be more popular with search engine users. By simply adding an “s” to the “Wine”, the potential number of visitor is increased by nearly 800 per month globally and 120 locally.

The keyword “Buy vegan wines online” – which is prominently featured in the current title and the description tag – has little or no traffic logged according to Google. This is a problem which many businesses can face where SEO professionals suggest that they will optimise a page for certain keywords to make sure that we are on page number one of SERP, but if this term is not used by the customers none of them will find us!

The same applies to the “Smithfield Wine Merchants UK” keyword – which is also prominently featured on the page title. The brand name of the website should really be easy to optimise for and hence there is no reason to include it on every single title page. If anything, this dilutes the focus of the web page to any other visitor who is only interested in vegan wine in the first instance. This is not to say that there should be no pages that have the brand name in the title tag.

Keyword research

A word of warning to any customer of SEO services: – check that the keyword terms selected for optimisation are working for you – if you are number one but nobody is searching for that keyword – it is not going to be of much benefit to the business although some “so-called SEOs” will be happy to point out that they did their job well!

We can also see related keywords to the primary keyword “Vegan Wines”, which are in relation to the web page that lists a number of different wines, these are:

“Vegan wine list”, and “Vegan friendly wine”. Bearing in mind that these are complementary terms, the optimised title which would target the primary keyword – “Vegan wines” – and two secondary terms – “Vegan wine list”, and “Vegan friendly wine” – could be combined into the following title text:

“Vegan wines – vegan wine list for vegan friendly wine lovers”

With this title we are still within the 62 characters that are the recommend length for a title tag.

Now, using the same keyword the META description tag for the page could be optimised from the existing text of:

“META description: Smithfield vegan wine. A stunning selction of great value fine vegan wines from around the world. Buy vegan wine online for home wine delivery.”

To something that provides a better summary of the individual page:

META description: Choose from a selection of specially selected vegan wines a vegan wine list for vegan friendly wine lovers. From Argentinian to Uruguayan we have tasted and hand picked vegan red, white and sparkling wines for you!”

The new title includes the use of keywords that we researched and summarises the content of the page with more focus on vegan wines and also removes the typing mistake of “selction” in the original description text. Although the keyword tag is no longer used by search engines, there is still some merit if only for the benefit of future SEO page maintenance to remind the editors of what the keywords were that were used to focus this work.

Use of heading on the vegan wines page

The current web page has a heading “Vegan Wines” – which is the new keyword that we found to be more popular with the search results and was selected as the primary keyword for this page. The good news is that it is clearly labelled for the visitor using heading 1 formatting.

The headings hierarchy should show to the search engine and the reader what is important on the page. Therefore, heading 1 should be used for the primary keyword only. But, in our case we can see that the website design template also uses heading 1 for “Search Our Wines” and “Wine Departments” sections of the web page. This sends a conflicting message to Google or any other robot that tries to index this page. It has to understand which text is more important and therefore the two additional heading one selections as highlighted in the following screenshot on the left hand side of the web page do not help in providing focus:

Heading 1 structure position

Moreover, heading 2 – which is the second most significant heading of the page is showing the text of “Your Shopping Cart Contains” – this confuses Google indexing bots even further, since this text sends a signal to the bot that the second most important bit of information on the page is something related to a shopping cart! Only at heading 3 level do we see the important keyword for the results of the Vegan Wines – these are the selections of wines classified by their regions. So, to improve this page from an SEO perspective and to focus on Vegan Wines it is important to re-design the website infrastructure which would de-grade the less relevant heading to a lower level and upgrade the headings that provide content to a higher level: For example in this case:

  • Vegan Wines – keep at heading 1
  • Argentinian vegan wines – could be heading 2
  • Australian vegan wines – could be also heading 2 ….
  • Search Our Wines – could be heading 3
  • Wine Departments  – could be heading 3
  • Your Shopping Card Contains – could be heading 4

The incorrect use of headings shows a fundamental flaw in the current bespoke e-commerce web page.

Another lesson learned – if you get a bespoke website it must deliver what is needed for your SEO and not only for the site graphic design!

Thematic breakdown of the website sections

The page file names are also important for SEO and the structure that is developed to help Google and other search engines to show the structure of a site give a meaning of what is important.

For example, now if you click on Argentinian wines the following web page name is used:

However, a better like naming convention, which helps to show that this one is one of many other “vegan wines”, is:

This structure would follow the category of the individual bottle of wine further down the hierarchy of the different wines, for example instead of having this page for Santa Luisa Malbec 2007:

A better file name convention would be:

This file shows the search engine very clearly that this wine is part of vegan wines from Argentina and is called Santa Luisa Malbec 2007. This naming convention could also be replicated in the page title, page description and page heading 1.

Social media optimisation

Currently at Smithfield wines we use Twitter and Facebook for communication with our customers. However, in order to talk to us on Twitter or Facebook the visitors have to leave This means that PageRank is being lost to the external websites from every page. To prevent the PageRank leakage the attribute in the link Meta tag rel=”nofollow” should be used.

Moreover, the use of social media is only maximised on the blog and not on the main sales focused website. For example, here we can see that a page can be liked by Facebook users and once they like something it automatically shows their friends that they found something interesting providing an opportunity for “viral” marketing. In the same way, the more people like a particular wine dedicated web page, the more they are passing on a recommendation to others which then helps to increase their trust and so they are more likely to purchase it. The image below shows the Tweet and Like plugin installed on the blog:

Social media optimisation

The link to the Facebook page is currently linking to my personal page and the web designers didn’t recommend changing the personal page to the company page – which is very simple to do and creates another opportunity to offer more interaction with customers.

Hmmm, what could be the strategy for the Facebook page?

Please share your recommendations below!